FAQs | Vehicle Hire Worcestershire | Brookhire

Frequently Asked Questions

Worcestershire & West Midlands Vehicle Hire from Brookhire

Unlike other vehicle rental companies Brookhire Malvern and Brookhire Kidderminster are completely upfront and honest about our pricing. All of our prices include VAT and insurance, unless otherwise stated and you will not find yourself turning up on the day to pay any more.

Some rental companies advertise very low rental rates, only to apply additional charges when you collect the vehicle. At Brookhire we're 100% honest.

If you're planning on renting one of our vehicles for the purpose of recycling unwanted goods at the tip you may need to get a permit in advance. 

As of the 1st of October 2013 Worcestershire County Council have said that all commercials and trailers (including hire vehicles) will need to apply for a permit in advance of their visit. They advise that you allow 10 days for the permit to arrive so please allow plenty of time.

The form can be downloaded here.

This really depends on the vehicle you wish to hire. In general, to rent any of our vehicles drivers must be over 21 and have held a full valid driving licence for a minimum of 24 months.

Although for our minibus hire, drivers who are below 23 years of age must have held a full licence for 2 years.

21-22 yrs Full license minimum 24 months
23 yrs + Full license minimum 12 months
25 yrs + Full license minimum 24 months for minibuses

To hire vehicles over 3.5 tonne you need to be over 25 and under 70 with a full driving licence showing category C1. If you passed your driving test before January 1997 you will normally, automatically have this category on your licence. If you passed your test after this date you will have had to take an additional test.

Business users will be restricted by operator's licence on vehicles over 3.5 tonne and will need to discuss this with us.

Overseas drivers need to produce a full driving licence which is valid in their own country, and where applicable an international driving permit.

If you have occurred any points or have had any accidents in the last 5 years we need to know at the time of booking. This is just for insurance purposes and is not likely to prohibit hiring from us.

When collecting the vehicle we will need you to bring your driver's licence and your valid one use check code and also 2 forms of ID showing drivers address, this could be a utility bill or bank statement.

To add an additional driver to your rental, they will need to provide their driving licence and their valid one use check code and also 2 forms of ID showing drivers address prior to driving the vehicle. Additional charges will apply, please call us for details.

Nothing! We take care of that for you. Our vehicles are covered by fully comprehensive insurance, of course, an excess does apply and varies with each rental vehicle. We will explain the excess amount at the time of booking.

There are some types of damage which are not covered by insurance - please ask for details.

In the unlikely event that you should breakdown, all of our rental vehicles are covered by a 24 hour emergency roadside assistance. All efforts will be made to get you back on the road as soon as possible and if necessary a replacement vehicle will be provided.

Payment is taken either fully in advance, or on collection of the vehicle except where account facilities are in place. Payment is required by credit or debit card. Most major cards are excepted.

When you arrange a booking we will require card details, there will be no charges until payment for the rental on the day. Card details are stored in case of damages and non-returned fuel.

Card details are also held in case of cancelations, if you no longer require your vehicle and give us at least 24 hrs notice the cancellation fee will be £50, for cancellations where less than 24 hrs notice is given we will have to charge the full rental rate.

Drivers are responsible for all ministry penalty charges incurred, such as parking tickets and speeding. If they need to be processed through our office a £25 administration charge will also apply.

It is possible to take many of our hire vehicles abroad. You will need to tell us your destination, length of hire, estimated mileage and the vehicle you require in order for us to give you a tailored price. Our price will be inclusive of all the additional documentation and cover necessary to take a vehicle out of the country

Taking some vehicles abroad can be restricted by current European legislation so please talk to us about your requirements in advance.

We are committed to providing a high quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Please visit this page to learn how we handle complaints.