We are committed to providing a high quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a Complaint
If you have a complaint, please contact us with the details. Our contact details can be found here.
Complaints Procedure
Complaints can be made by letter, email or telephone at:
https://www.financial-ombudsman.org.uk/contact/
Non-financial complaints can be directed to Trading Standards